What does quality mean to me?

                I read a quote that simplified quality to providing right care at the right time to the right patient. Although the quote is very simple, when broken down it can mean so much. The text describes the different definitions that can effectively define quality, but many of the points seem to share similarities in terms of appropriate, effective and efficient care that centers on the patient without any delays or errors.

                The first part of the quote is right care. This means that the patient is receiving appropriate care for their condition. They are given the right tests, the right procedures, and the right services. There have been horror stories where patients have had the wrong leg amputated or have been administered incorrect medication. It is the priority of the health organization to do everything within their power to completely prevent these incidents. The lives of their patients literally depend on it. Right care requires knowledgeable health care professionals of all areas; from clinical to administrative and management.  They are to know what they are doing in order to provide the best quality care. They must be up to date with research and the constant changes that health care experiences.  Providers must be able to provide efficient and effective care to their patients. They must seek to eliminate waste and be cost effective. All these factors comprise of “right care”.

                The second part of the quote is right time. Care should be provided in a timely manner and without excessive delay. This can be at the time of care or scheduling services. Long wait times are often associated with the emergency department. I personally have waited hours in the emergency room for a 10-minute encounter with a healthcare professional. That is the opposite of quality care. Many conditions cannot afford to wait that long. The same goes for scheduling of services, especially specialties. Often times, in rural areas especially, patients will have to wait as long as weeks sometimes to see a specialist.  Waiting at physician offices for over an hour is also unacceptable, especially with an appointment. Providing appropriate care with a reasonable period is paramount to quality care. Time is truly of the essence for patients with delicate conditions, and frankly, people have other things in their lives that they must attend to.

                Finally, the right patient is part of quality. Quality care should be patient centered. The whole reason the healthcare industry is existent is because of patients who are in need. Patients should be the priority of each healthcare professional and organization. Their needs and many of their wants should be met. The patients should be treated with respect. The patients should feel as if their providers are truly servicing them.

                Health care quality has so many technical components. However, for me, it is very simple. When I walk in to a health care facility, I want to feel welcomed. I want to feel as if the facility has the capability to deliver the care I need. I want to be able to research the company and find positive reviews in all areas. I do not want to wait until four when I have a three o clock appointment time. I do not want to feel like a burden or inconvenience. I want my provider to be able to answer my questions and ease any anxiety or discomfort. I want a positive health outcome. I went to the dentist today for a filling. The hygienist offered me a blanket because I looked cold and shades to protect my eyes from the light in my face. Seems very simple and trivial, but I loved it and was satisfied!