Tuesday, June 19, 2012

Patient’s Perspective: Adverse Events


             The text describes patient safety as freedom from accidental injury. The patient is the center of the healthcare experience. Providers strive to ensure the best for their patients. Providers must understand that patient’s safety is the upmost of priorities. In such a delicate field, healthcare professionals deal with the lives of people. It is up to the providers to ensure that they are free from harm, pain, injury, suffering, and the least negative experience as possible. When patients unfortunately experience harm, pain, injury and suffering from a health care encounter, that is considered to be an adverse affect. Patients, the center of healthcare, determine whether an adverse event has occurred.
                A provider will only know if an adverse event has occurred if the patient has informed him of any pain they are experiencing. Providers are unable to feel or experience what the patient experiences. They must rely on the accounts of the patients to determine if they have been adversely affected.  Sometimes if the patient is not in a position to express any pain, this may be considered a way a provider has determined the occurrence of an adverse affect. An example I have in mind is from an episode of Grey’s Anatomy. Although the story was fictitious, it is real life situation that has the possibility to occur. A patient underwent a brain procedure. The attending physician was called out of the latter part of the surgery. He allowed for his two residents to complete the surgery, which they had the capabilities to do successfully. The residents took upon themselves to remove more from the brain than that was authorized. When the patient woke up from the surgery, the residents’ unauthorized removal affected the speech of the patient. The patient was unable to speak properly, and even though they literally could not express their suffering, by being unable to communicate have confirmed an adverse event.
                 Providers may believe they are in a position to judge the occurrence of an adverse event; however, it is a very subjective topic. What one patient may perceive to be painful may be tolerated by another patient. What may be a traumatic outcome for one patient may not be for another. With such high subjectivity, it is ultimately up to the patient to inform the provider.
                The determination of adverse events is not always in clear black and white. It must be understood that some medical interventions cause harm. Chemotherapy, for example, is very difficult to endure. Although the radiation kills the cancerous cells in the body, the side effects leave the patient with characteristics of an adverse event. They experience pain, physical and emotional suffering. However, the goal of the intervention is being achieved. In this case, it is difficult to determine if the patient is experiencing an adverse event.  However, even though these side effects are known to occur, does not make the procedure acceptable as is. Scientists and researchers need to be hard at work to create treatments that will not leave the patients physically distraught. It serves as a contradiction, in order to get better in one area they must deteriorate in others. Adverse events should be used to motivate researchers to continue to improve the patient experience. 

Reference:

Ranson, E. R., Joshi, M. S., and Nash, D. B. (2011). The healthcare quality book. 2nd ed.  Chicago: Health Administration Press.

Thursday, June 7, 2012

UCF Campus Care: My Personal Experience

                Thankfully, in my lifetime, I have had few personal encounters with the healthcare system as a patient.  I have not been through anything traumatic or required extensive medical care; some mishaps here and there, but nothing too serious.  I have been at UCF since Fall 2008, and many of my healthcare encounters have been through the health care providers that are on campus.
                The on-campus health center does a pretty good job with providing students with a variety of health services that address a range of needs.  The health center offers acute care, primary care, women healthcare services, dental needs, an allergic clinic, and many other common health care needs. And if they are unable to provide a service, they have a decent referral system to local providers who are to meet more complex needs. The health center is very organized, well-kept, affordable, and accessible.
                Scheduling an appointment with the specific department is never a hassle. There is always availability for the requested services and I have rarely had a schedule conflict. I am always able to find a convenient time. I consider convenience to be an “amenity” in healthcare because there is such a lack in many organizations. I live very near to campus and having a health center with such a range of services is beneficial to me and my lifestyle.
                The health center is well organized. It is not difficult to locate the department you need when you arrive. There were no long wait times and I did not repeat similar registration steps if I returned to the same apartment for a follow-up or a different reason. The facility is also operating with electronic health medical records. Therefore, each provider is able to access all my care done within the facility and be aware of any other factors that can affect any present treatment or services offered to me.
                When paying for services, it gets better. Simply put, if I do not allow the physician to put anything in me I will have a free visit. The minute I allow a test, an injection, or a procedure to be performed, I will be billed. I can use the facilities for recommendations or expert opinions when I have fallen ill. And even if I allow a service to be done for me, the charges are not as outrageous as many other places. This matters to me the most, because I unfortunately do not have health insurance. I want to be able to get the best care I can receive with a price I am willing and able to pay.
                Of all my health experiences with campus care, I have been “healed” or the problem have been resolved. They have treated me with respect and have shown genuine concern for my need. I can honestly testify that UCF has provided quality health care services.